The Director of Sales, Jorge Muñoz, has approached you to recommend training for new sales representatives.

In the form of an e-mail (placed in a Word Document), complete the following:

• Identify the training objectives
  • What will the trainee know and be able to do upon completion of training?
  • Include the quality of performance and the conditions under which performance occurs.
• Write up an audience analysis that includes the following:
  • Skills, needs, and interests of the target training group
  • Relevant background knowledge
  • When, where, and how the training should be delivered
  • Any additional information you think is important to include
• Direct your recommendations to Mr. Muñoz

To help you identify the type of work sales representatives perform, check out the Occupational Outlook Handbook published by the U.S. Department of Labor – Bureau of Labor Statistics (using the resources in course materials). Perform your search by job title or by using an alphabetical search.