Read Chapters 16 and 17 in Systems Analysis and Design in a Changing World, 5th ed., by Satzinger, Jackson, and Burd.
● What experiences have you had with business training and support? The experiences may be as a giver or receiver of the service. What are the impacts of good training and support? What are the impacts of bad training and support? Why do you think bad training and bad support happen?
Satzinger, J., Jackson, R., & Burd, S. D. (2011).Systems analysis and design in a changing world. , : Cengage Learning.