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It has been said that quality management is really a people-focused process, more than a technical system. If this is true:

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  • What conditions must first be in place for a firm to be successful with quality management in line with ISO 9000?
  • What are the possible repercussions or challenges for the firm in the banking or manufacturing industry if the employees are not fully committed to ISO 9000?

Your paper should be 2-3 pages long, citing at least two sources

Paper 2-3 Pages APA References


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