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Conflict and Communication

Case Study: Emotions and Framing

For this assignment you will select TWO of the following three Factual Case Scenarios:

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  1. The Dempseys
  2. Angry Customers
  3. The Larsons – Part 1

For each of the two selected you will write 2-3 paragraphs analyzing the emotional issues in each one.  Define and discuss framing.  What strategy would you employ or suggest be used in each of your selected case study.  What role could an apology play?


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