Select One of the Following:
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- Midwest Hospital
- The Audit Team I
For this writing assignment, you will select one of the factual case studies from the list above and you will write a 2-3-page conflict assessment that you will present as a case study.:
In your case study, please make sure to address the following :
- For each case you have selected analyze the following:
- The role of listening
- Organization or impacts associated with listening
- Identify any listening deficits
- How could listening skills be improved in each situation
- What hidden meanings exist and what impact does that have in the conversations
- Assume that you have been hired as a trainer to facilitate communication in the organization and you will be presenting your findings to the employees in a training session:
- Indicate what issue seems most important to the organization in terms of listening and understanding
- What are three listening skills you would emphasize to the individuals and provide them a reason as to the importance
- Provide an example of how improved listening and communication could assist with outcomes
- Describe how listening causes interpersonal conflict
- Give three reasons people don’t listen and provide at least one “solution” to each listening problem
