Evelyn Marrot works in the HR department for Maxim Service Industries,

a company that specializes in collections and customer service for

credit card companies. She has been assigned to a project focused on

making improvements to the culture and the work environment of the


The CEO is concerned that employees are not happy and as a result,

they are not performing to the best of their abilities.

Evelyn wants to implement a high-performance work system at Maxim

Service Industries, but she does not know where to begin. Include the

following information in your case study summary:

•An overview of Evelyn’s case.

•Key Issues or Problems.

•Alternatives that Evelyn can consider.

•A potential solution to Evelyn’s dilemma.

•Your conclusion on the case study.

•Relevant additional supporting research.

◦Be sure to cite any outside research sources

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